THE LIFENET WAY TAKES A MULTIFACETED APPROACH
In Uganda, Burundi and the DRC, different versions of performance-based funding (PBF) have been introduced to the countries’ healthcare systems.
Through these programs, health centers receive government reimbursements, or in some cases bonuses, for their services according to their quality of care, as determined by regular government evaluations. On 25 July 2013, Constantine, the head administrator of Mugara Health Center in Burundi, shared with us his facility’s success story: “We have improved a lot in our PBF scores. So much so, that we got a lot of money this time. Before our score was 78, this time, it was 90. I think that this has a lot to do with LifeNet’s training.
We are keeping better inventories, like in the pharmacy. We now have a stocked pharmacy and everything is labeled and all forms are filled out. Our quality has improved; [the evaluators] said we are giving the right medication for the conditions we are seeing. They were also impressed by the way our maternity ward was ready with all the necessary equipment in case of an emergency.”
“We are also seeing more and more patients. Women are coming from all over to deliver here because people are saying that we are giving good care. Last month we had 15 births here! We are content.”
Constantine says that not only health officials, but also the local community, is taking note of the transformation occurring at Mugara Health Center. Facilities across our network are discovering the impact of a LifeNet partnership on their PBF scores and community reputation.